FAQs
Questions For Planning
Your Private Journey
1. Can I book a private jet directly through the website?
No. The website allows you to explore available jet tiers and request a consultation rather than complete a flight booking online. Consultations take place at the Singapore office, where journey requirements are discussed. A proposed itinerary and quote are then prepared for you to review before deciding whether to proceed.
2. What information is discussed during my consultation?
The consultation covers information needed to shape your proposed journey. This may include departure and destination points, travel dates, passenger numbers, preferred timings, aircraft requirements, and baggage considerations. Providing accurate information helps the proposed itinerary reflect your stated travel requirements and the arrangements available for your requested journey.
3. How can I request changes after accepting an itinerary?
Requests to modify an accepted itinerary must be emailed to flightwith@harborique.com at least 72 hours before the accepted departure time. Requested adjustments remain subject to aircraft availability, airport arrangements, scheduling, route feasibility, and operating circumstances. Changes may also affect applicable charges or other elements of the proposed journey arrangement.
4. What happens if I need to cancel?
Send your cancellation request to flightwith@harborique.com. Requests received at least 72 hours before the accepted departure time receive a full refund of the amount paid. For requests received later, half of the paid amount is retained as a cancellation charge, while the remaining half is returned through the applicable process.
5. What travel documents are passengers responsible for carrying?
Passengers are responsible for having documentation required for their particular journey. Depending on the route, this may include passports, visas, permits, entry documents, or other applicable travel paperwork. Customers arranging journeys for additional passengers should also provide accurate passenger information and ensure those travelers have the documents required for their intended route.
